What is your role at Baptcare and can you describe a typical day in your job?
My role at Baptcare involves the spiritual care of residents, their families and staff. I also liaise with church volunteers.
Every day, I try to start with a quiet moment in my office, noting residents who need intentional time spent with them. Next, I start in the Aged Care Community, greeting, assessing and spending time with residents.
Having said all this, there really is no ‘typical day’. I have to be ready to respond to the needs and requests that are suddenly in front of me. It may be a wife who has just moved her husband into aged care and is struggling with guilt and grief. It could be a staff member who lost her mother earlier in the year and needs to talk. Or it could be great grandfather who has suddenly been confronted with this place now being his permanent residence, when all he wants is to go back to his ‘own’ home.
The only ‘typical’ thing every day is that the main focus is the residents and being available to them. Throw into that mix services, phone calls, hospital visits and that becomes a day in my life as a Baptcare chaplain.
What do you like about working with Baptcare? Or can you share a particularly special work day/customer interaction you’ve had recently.
One of the joys of being part of the team at Baptcare is the support from both team members and management.
Recently, I spent time with a man who was on end-of-life care and his family. The family shared memories and then spoke about how they had tried to pray the Lord’s prayer but ‘didn’t do it very well’. At their invitation I read a Psalm and prayed the Lord’s prayer. I also gave them a small hand-carved cross from the Iona community. The son immediately took it to hold for his own comfort. I visited them a number of times over the next days, taking them a printed copy of some prayers and blessings, including the Lord’s prayer.
Did you always want to work within the spiritual care space?
I have always had a heart for older people. Earlier work in nursing and aged care set the stage for what I’m doing now. Working in this space feels like I’m doing exactly what I have been created to do.
How would you explain spiritual care to people who haven’t come across this role in an organization?
Spiritual care is about nurturing the whole person. It’s listening to their story, both joyful and sad. It’s hearing what has given hope in the past, what brings joy and most of all, valuing who they are as a person.
What did you want to be when you grew up?
Although I didn’t have the words for it, I always wanted to be a nurturer. Stepping into nursing training at the Royal Children’s Hospital was my beginning step towards this.
Can you tell us two surprising things about yourself?
As an extracurricular activity in my first job, I learned to use a Braille typewriter and transposed some children’s stories into Braille, one of which was The Little Prince.
I have just recently completed a six-day walk of the French Camino in Spain.
Do you have a favourite quote or motto in life?
“Take a breath. Take some time and take a breath.”
How would your friends describe you?
I had to ask some friends to be able to answer this one. Here are their words: ‘Kind, funny, compassionate, caring, good company!’ I’m also told I have ‘a rascal side’ to me.
Do you have a mentor?
A very wise church leader, Helen, who is now at home in the heart of God, mentored me for a number of years. She was passionate about women with a strong leaning into seeing people experience personal and spiritual growth.
Community news
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Personal Alert Victoria | Enhancing safety and independence
Personal Alert Victoria (PAV) offers eligible Victorians a free personal monitoring and emergency response service. This important service is funded by the Victorian Government and helps people continue to live independently at home, safe in the knowledge that help is only a button press away.If you or someone you know is frail, elderly and isolated or who is living with a disability, you may like to consider applying for the PAV program.What does the PAV service involve?The PAV service responds to calls for assistance 24 hours per day.Clients wear a pendant around their neck or wrist which is designed with a button that, when pressed, dials the PAV hotline connecting the caller with trained staff ready to provide assistance. For example, if you fall or suddenly feel unwell, you can press the button and be connected with someone who can speak with you through the pendant.PAV hotline staff will talk with you to determine whether a call should be placed with emergency services, one of your nominated contacts (usually family members, friends or neighbours) or whether you simply require some reassurance about your situation (in the event of a non-urgent issue).How does my pendant connect me to the PAV hotline?A receiver unit sits next to your telephone and is plugged into your telephone line. When it receives an alert from your pendant (after you have pressed the button), the receiver unit automatically dials the PAV hotline.Who is eligible for the PAV service?Eligibility is determined via an assessment conducted in your own home.There are two sets of eligibility criteria to meet – Part A and Part B:Part A:You must meet all three conditions set out below –Daily monitoring – you consent to daily monitoring.Wearable pendant - you are capable of using and willing to wear the PAV pendant at all times.Living situation – you live alone OR are alone for most of the day or evening OR live with a person who would be unable to get to the phone in an emergency (or is unable to use the phone).Part B:You must meet two of these criteria –You have had at least one fall that needed medical attention in the previous six months or be at risk of falls.You suffer from a major medical or chronic condition that puts you at risk of medical emergencies or has some ongoing effect on your health or wellbeing.You are taking six or more different medications on a permanent basis that are prescribed by your doctor / medical specialist.Who conducts my eligibility assessment for PAV?Eligibility assessments for the PAV service are usually conducted by your local council, community health service, aged care assessment service, district nursing service and some publicly funded community rehabilitation services.You can either contact your local service provider directly (for example, by enquiring with your local council’s aged care program) or be referred to an assessment service by your doctor or local community health service.It’s worth noting that there may be a waiting period involved until a PAV unit becomes available for installation at your home.For more detailed information on the PAV program, please refer to the PAV program and service guidelines provided by the Victorian Department of Health.
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Personal Alert Victoria (PAV) offers eligible Victorians a free personal monitoring and emergency response service. This important service is funded by the Victorian Government and helps people continue to live independently at home, safe in the knowledge that help is only a button press away.If you or someone you know is frail, elderly and isolated or who is living with a disability, you may like to consider applying for the PAV program.What does the PAV service involve?The PAV service responds to calls for assistance 24 hours per day.Clients wear a pendant around their neck or wrist which is designed with a button that, when pressed, dials the PAV hotline connecting the caller with trained staff ready to provide assistance. For example, if you fall or suddenly feel unwell, you can press the button and be connected with someone who can speak with you through the pendant.PAV hotline staff will talk with you to determine whether a call should be placed with emergency services, one of your nominated contacts (usually family members, friends or neighbours) or whether you simply require some reassurance about your situation (in the event of a non-urgent issue).How does my pendant connect me to the PAV hotline?A receiver unit sits next to your telephone and is plugged into your telephone line. When it receives an alert from your pendant (after you have pressed the button), the receiver unit automatically dials the PAV hotline.Who is eligible for the PAV service?Eligibility is determined via an assessment conducted in your own home.There are two sets of eligibility criteria to meet – Part A and Part B:Part A:You must meet all three conditions set out below –Daily monitoring – you consent to daily monitoring.Wearable pendant - you are capable of using and willing to wear the PAV pendant at all times.Living situation – you live alone OR are alone for most of the day or evening OR live with a person who would be unable to get to the phone in an emergency (or is unable to use the phone).Part B:You must meet two of these criteria –You have had at least one fall that needed medical attention in the previous six months or be at risk of falls.You suffer from a major medical or chronic condition that puts you at risk of medical emergencies or has some ongoing effect on your health or wellbeing.You are taking six or more different medications on a permanent basis that are prescribed by your doctor / medical specialist.Who conducts my eligibility assessment for PAV?Eligibility assessments for the PAV service are usually conducted by your local council, community health service, aged care assessment service, district nursing service and some publicly funded community rehabilitation services.You can either contact your local service provider directly (for example, by enquiring with your local council’s aged care program) or be referred to an assessment service by your doctor or local community health service.It’s worth noting that there may be a waiting period involved until a PAV unit becomes available for installation at your home.For more detailed information on the PAV program, please refer to the PAV program and service guidelines provided by the Victorian Department of Health.
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