We originally reached out to Lia for a Faces of Baptcare profile because her Manager, Residential Care Services Manager (RCSM), Trent Baxter, mentioned Lia’s interesting career journey. During our chat, Lia also generously shared her personal lived experience of family domestic violence. Our aim in doing these Faces of Baptcare profiles is to shine a light on the stories of our amazing workforce who never cease to surprise and inspire us. Lia is a living example of this mission in action, and we are so proud to have her in our community, a sentiment echoed by RCSM Trent Baxter in his comments below.
“Lia is a person of utmost integrity, placing a high value on honesty in all aspects of her life. Lia’s exceptional clinical knowledge has made a significant positive impact on Baptcare Karingal Community, our residents and our services. Lia’s unwavering dedication and passion for ensuring our clinical governance exceeds expectations led to amazing praise during our 2023 accreditation visit and Baptcare Karingal Community’s consistent 5-star rating for Governance and Quality measures. Beyond her professional expertise, tough exterior and to-the-point approach, Lia possesses a heart of gold, consistently demonstrating compassion and empathy towards her colleagues and those in need. We are fortunate to have Lia as part of our team.”
And now, let’s hear from Lia herself.
What is your role at Baptcare and what does it involve day to day?
Since I commenced working for Baptcare in 2021, I have been in the Clinical Outcomes Partner Role. I lead the clinical team of three nurse unit managers and their wings. Some tasks in my role include nurse recruitment, quality improvement, trending incident analysis, auditing, monitoring quality care, and consumer outcomes. I also fill in as facility manager/Residential Care and Services Manager (RCSM) in Trent’s absence. My role has just changed to Assistant Residential Care & Services Manager (ARCSM) where I will continue with my current tasks with some added responsibilities.
What made you change careers from hairdressing to working at Baptcare?
When I first left school I became a hairdresser, which led me to a life of fancy hairdos, loads of makeup, and lots of socialising. This was a fun time in my early adult life and eventually, I owned and managed my own salon. My change to nursing came about under not very good circumstances. I was married and living in a domestic violence relationship which ended with police involvement and the domestic violence crisis team hiding me in Western Australia for three months. This was until I was mentally strong enough to come back to Tasmania, lay charges, and go through the whole Supreme Court process. This process resulted in my ex-husband receiving a two-year jail term. It was a very traumatic time in my life but what doesn’t kill you makes you stronger, so they say.
Moving forward I set three goals for myself: One, to lose weight and be healthier. Two, to become a nurse and work in an Intensive Care Unit (ICU). Three, to build two units.
I was juggling being a single mum of two beautiful girls and still managed to achieve all three of my goals. My nursing career started in theatre, then surgical ward, and then in Intensive Care (ICU). I then became a Care Manager in another residential aged care facility, before being promoted to Facility/General Manager seven months later. This was no easy task as six weeks later the COVID pandemic occurred. After pushing myself to my limit during the pandemic, I resigned from managing that RAC and came to work at Baptcare Karingal in the Clinical Outcomes Partner role.
Given your lived experience, what are your thoughts on days like White Ribbon Day and the 16 days of Activism?
I believe that awareness is very important and due to my experience, I always hope days like White Ribbon Day and the 16 days of Activism will help to raise the importance of keeping women and children safe. However, I would like to say that as much as these important events exist to help stop men’s violence against women, I would like to note that although statistics may show higher numbers of women suffering violence from their male partners, there are also some men out there that suffer domestic violence at the hands of women. Public recognition is always an important part of helping to reduce future incidents of violence.
What do you like about your current role and working at Baptcare?
I have a fantastic team to work alongside. My RCSM Trent is the best boss I have had in my 35-year working career. It is great to be able to wake up each day and be happy to go to work. My role has many moving parts and although it can get hectic it is a great position to work in. The number one thing I love about the role is definitely the team here at Karingal. Oh, and the chocolate cake I get to regularly taste test for Cam the chef manager!
What did you want to be when you grew up?
A nurse or a hairdresser or a flight attendant
What attracted you to becoming a nurse and a hairdresser?
When I was in high school, I thought a lot about being a nurse. I used to travel to Smithton in my school holidays and stay with my mum’s parents. I would walk and visit my dad’s father in the nursing home every chance I could get. I used to watch the nurses and carers in that nursing home, and they really looked after my grandfather well. I found out in high school at a careers day that I needed to complete years 11 and 12 (college) to be a nurse and there was no way I was interested in doing two more years of school or college.
It was at this stage that I went with the hairdressing option because I always liked to cut my doll’s hair off as a kid and I had a Playdoh Fuzzy Pumper Barbershop which was my most favourite toy to receive from Santa! I thought that hairdressing would be a good option as I would get to have nice hair all the time with bright colours in it and perms etc, and I would get to wear makeup every day. This all sounded better to me than doing years 11 and 12 at college. Then many years later after the domestic violence I went through, I decided I needed to make changes in my life, and I got myself together and applied to university to become a registered nurse.
It’s funny looking back, but even though it might have taken an extra 20 years since school, I eventually became my first choice – a nurse.
What are two surprising things about yourself?
- I have finally found the love of my life 18 years after my previous domestic violent relationship ended, and I am getting married in Bali in March 2024. Yippee!
- I have been to Bali approximately 30 times in the last 12 years.
Do you have a favourite quote or motto in life?
Yes I do – “It is what it is” … and I even have it tattooed on my right arm! I’ve learned throughout my 51 years that sometimes there are situations in life that you don’t like, and that you just can’t change, therefore the best motto for me is “It is what it is” and “What will be will be”.
How would your friends describe you?
Loyal, funny, quick-witted, too generous, determined, a good organiser and strong-minded.
Do you have a mentor or idol? If you could sit next to someone at a dinner party, who would it be and why?
My Mum is my biggest mentor. She guides, advises, supports me, and listens to me. She also gives me honest feedback on many situations.
At a dinner party, I would want to sit next to my fiancé Todd. He is my rock, my everything.
Thank you, Lia, for your openness in sharing your story and for your amazing work at Baptcare. Your workforce – and personal – journeys are inspirational. We are so happy to have you in our Baptcare community.
You can learn more about working at Baptcare on our website.
https://careers.baptcare.org.au/why-join-us
If you are experiencing family domestic violence, there is help available.
https://www.whiteribbon.org.au/helplines/
You can read more about how Baptcare supports employees experiencing family domestic violence on our website.
Community news
-
Personal Alert Victoria | Enhancing safety and independence
Personal Alert Victoria (PAV) offers eligible Victorians a free personal monitoring and emergency response service. This important service is funded by the Victorian Government and helps people continue to live independently at home, safe in the knowledge that help is only a button press away.If you or someone you know is frail, elderly and isolated or who is living with a disability, you may like to consider applying for the PAV program.What does the PAV service involve?The PAV service responds to calls for assistance 24 hours per day.Clients wear a pendant around their neck or wrist which is designed with a button that, when pressed, dials the PAV hotline connecting the caller with trained staff ready to provide assistance. For example, if you fall or suddenly feel unwell, you can press the button and be connected with someone who can speak with you through the pendant.PAV hotline staff will talk with you to determine whether a call should be placed with emergency services, one of your nominated contacts (usually family members, friends or neighbours) or whether you simply require some reassurance about your situation (in the event of a non-urgent issue).How does my pendant connect me to the PAV hotline?A receiver unit sits next to your telephone and is plugged into your telephone line. When it receives an alert from your pendant (after you have pressed the button), the receiver unit automatically dials the PAV hotline.Who is eligible for the PAV service?Eligibility is determined via an assessment conducted in your own home.There are two sets of eligibility criteria to meet – Part A and Part B:Part A:You must meet all three conditions set out below –Daily monitoring – you consent to daily monitoring.Wearable pendant - you are capable of using and willing to wear the PAV pendant at all times.Living situation – you live alone OR are alone for most of the day or evening OR live with a person who would be unable to get to the phone in an emergency (or is unable to use the phone).Part B:You must meet two of these criteria –You have had at least one fall that needed medical attention in the previous six months or be at risk of falls.You suffer from a major medical or chronic condition that puts you at risk of medical emergencies or has some ongoing effect on your health or wellbeing.You are taking six or more different medications on a permanent basis that are prescribed by your doctor / medical specialist.Who conducts my eligibility assessment for PAV?Eligibility assessments for the PAV service are usually conducted by your local council, community health service, aged care assessment service, district nursing service and some publicly funded community rehabilitation services.You can either contact your local service provider directly (for example, by enquiring with your local council’s aged care program) or be referred to an assessment service by your doctor or local community health service.It’s worth noting that there may be a waiting period involved until a PAV unit becomes available for installation at your home.For more detailed information on the PAV program, please refer to the PAV program and service guidelines provided by the Victorian Department of Health.
- 29 Jul 2024
-
Faces of Baptcare | Meet Durham Smith
Personal Alert Victoria (PAV) offers eligible Victorians a free personal monitoring and emergency response service. This important service is funded by the Victorian Government and helps people continue to live independently at home, safe in the knowledge that help is only a button press away.If you or someone you know is frail, elderly and isolated or who is living with a disability, you may like to consider applying for the PAV program.What does the PAV service involve?The PAV service responds to calls for assistance 24 hours per day.Clients wear a pendant around their neck or wrist which is designed with a button that, when pressed, dials the PAV hotline connecting the caller with trained staff ready to provide assistance. For example, if you fall or suddenly feel unwell, you can press the button and be connected with someone who can speak with you through the pendant.PAV hotline staff will talk with you to determine whether a call should be placed with emergency services, one of your nominated contacts (usually family members, friends or neighbours) or whether you simply require some reassurance about your situation (in the event of a non-urgent issue).How does my pendant connect me to the PAV hotline?A receiver unit sits next to your telephone and is plugged into your telephone line. When it receives an alert from your pendant (after you have pressed the button), the receiver unit automatically dials the PAV hotline.Who is eligible for the PAV service?Eligibility is determined via an assessment conducted in your own home.There are two sets of eligibility criteria to meet – Part A and Part B:Part A:You must meet all three conditions set out below –Daily monitoring – you consent to daily monitoring.Wearable pendant - you are capable of using and willing to wear the PAV pendant at all times.Living situation – you live alone OR are alone for most of the day or evening OR live with a person who would be unable to get to the phone in an emergency (or is unable to use the phone).Part B:You must meet two of these criteria –You have had at least one fall that needed medical attention in the previous six months or be at risk of falls.You suffer from a major medical or chronic condition that puts you at risk of medical emergencies or has some ongoing effect on your health or wellbeing.You are taking six or more different medications on a permanent basis that are prescribed by your doctor / medical specialist.Who conducts my eligibility assessment for PAV?Eligibility assessments for the PAV service are usually conducted by your local council, community health service, aged care assessment service, district nursing service and some publicly funded community rehabilitation services.You can either contact your local service provider directly (for example, by enquiring with your local council’s aged care program) or be referred to an assessment service by your doctor or local community health service.It’s worth noting that there may be a waiting period involved until a PAV unit becomes available for installation at your home.For more detailed information on the PAV program, please refer to the PAV program and service guidelines provided by the Victorian Department of Health.
- 27 Jul 2024
-
Enjoying the comforts of home: Lynette and George
Lynette is 75 and her husband, George, is 70. With a little help from home care, they're able to live healthily and happily together at home.
- 21 Jun 2024
