Jamie ‘Jem’ Waiariki is Team Leader of our Customer Enquiry Centre.
She is one of the young leaders making a huge difference at Baptcare, using her energy, charm and expertise to ensure better outcomes for our customers.
She is also handy at karaoke and line-dancing, not a big fan of spiders, and brave enough to be our latest Face of Baptcare.
Jem, what does a good day at work look like for you?
As long as my team and our clients are well and happy, every day is a good day!
Where did you work before joining Baptcare?
In my most recent roles I worked as a Team Leader as well as a robotics project specialist at EnergyAustralia and Telstra.
Robotics? Like R2D2?
That role involved user testing and process mapping for robots within the system – robots being programs essentially that did a lot of automated work. Sadly it’s just a fancy name for data analytics and project work.
Which of Baptcare’s WECARE values (Wellbeing, Ethics, Co-creating, Accountability, Respect, Effectiveness) resonate most with you?
Wellbeing and co-creating. Wellbeing, because mental health is wealth! It impacts engagement, productivity and how much we are able to care for others, which ultimately flows down to our clients. And Co-creating really is teamwork: the act of sharing challenges, letting people be heard, and achieving great outcomes together.
You are one of the young leaders making a difference at Baptcare. What does leadership mean to you?
Leadership is so multifaceted! Different situations require different approaches, but I find I see the best results from my current team by fostering a collaborative, open and respectful environment where everyone feels valued and empowered to contribute. I think also having your team’s back and treating them as people rather than numbers is important in any organisation.
What did you want to be when you grew up?
A lawyer – before I realised I don’t like confrontation and sometimes am not the most articulate person.
Can you tell us something surprising about yourself?
I was a star line dancer as a child. We mostly performed for aged care homes, so you could say I’ve been in the industry for a while.
What is your go-to karaoke song?
Right Next Door – Robert Cray.
Do you have a favourite quote or motto in life?
Stay humble, stay grateful.
We are grateful you are here, but what do you miss about New Zealand where you grew up?
I miss being able to fall asleep in the grass or walk barefoot through a forest without being eaten! I definitely miss the lack of spiders.
How would your friends describe you?
I’m probably the entertainer of the group who can always be relied on for good vibes and a funny, crazy story.
Lastly, what would a perfect weekend look like for you?
A day trip with friends for a hike, preferably somewhere with a waterfall, then dinner and cocktails somewhere in the city, ideally with a rooftop. I highly recommend Beverly if rooftop dinner and cocktails are your vibe!
Community news
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Personal Alert Victoria | Enhancing safety and independence
Personal Alert Victoria (PAV) offers eligible Victorians a free personal monitoring and emergency response service. This important service is funded by the Victorian Government and helps people continue to live independently at home, safe in the knowledge that help is only a button press away.If you or someone you know is frail, elderly and isolated or who is living with a disability, you may like to consider applying for the PAV program.What does the PAV service involve?The PAV service responds to calls for assistance 24 hours per day.Clients wear a pendant around their neck or wrist which is designed with a button that, when pressed, dials the PAV hotline connecting the caller with trained staff ready to provide assistance. For example, if you fall or suddenly feel unwell, you can press the button and be connected with someone who can speak with you through the pendant.PAV hotline staff will talk with you to determine whether a call should be placed with emergency services, one of your nominated contacts (usually family members, friends or neighbours) or whether you simply require some reassurance about your situation (in the event of a non-urgent issue).How does my pendant connect me to the PAV hotline?A receiver unit sits next to your telephone and is plugged into your telephone line. When it receives an alert from your pendant (after you have pressed the button), the receiver unit automatically dials the PAV hotline.Who is eligible for the PAV service?Eligibility is determined via an assessment conducted in your own home.There are two sets of eligibility criteria to meet – Part A and Part B:Part A:You must meet all three conditions set out below –Daily monitoring – you consent to daily monitoring.Wearable pendant - you are capable of using and willing to wear the PAV pendant at all times.Living situation – you live alone OR are alone for most of the day or evening OR live with a person who would be unable to get to the phone in an emergency (or is unable to use the phone).Part B:You must meet two of these criteria –You have had at least one fall that needed medical attention in the previous six months or be at risk of falls.You suffer from a major medical or chronic condition that puts you at risk of medical emergencies or has some ongoing effect on your health or wellbeing.You are taking six or more different medications on a permanent basis that are prescribed by your doctor / medical specialist.Who conducts my eligibility assessment for PAV?Eligibility assessments for the PAV service are usually conducted by your local council, community health service, aged care assessment service, district nursing service and some publicly funded community rehabilitation services.You can either contact your local service provider directly (for example, by enquiring with your local council’s aged care program) or be referred to an assessment service by your doctor or local community health service.It’s worth noting that there may be a waiting period involved until a PAV unit becomes available for installation at your home.For more detailed information on the PAV program, please refer to the PAV program and service guidelines provided by the Victorian Department of Health.
- 29 Jul 2024
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Faces of Baptcare | Meet Durham Smith
Personal Alert Victoria (PAV) offers eligible Victorians a free personal monitoring and emergency response service. This important service is funded by the Victorian Government and helps people continue to live independently at home, safe in the knowledge that help is only a button press away.If you or someone you know is frail, elderly and isolated or who is living with a disability, you may like to consider applying for the PAV program.What does the PAV service involve?The PAV service responds to calls for assistance 24 hours per day.Clients wear a pendant around their neck or wrist which is designed with a button that, when pressed, dials the PAV hotline connecting the caller with trained staff ready to provide assistance. For example, if you fall or suddenly feel unwell, you can press the button and be connected with someone who can speak with you through the pendant.PAV hotline staff will talk with you to determine whether a call should be placed with emergency services, one of your nominated contacts (usually family members, friends or neighbours) or whether you simply require some reassurance about your situation (in the event of a non-urgent issue).How does my pendant connect me to the PAV hotline?A receiver unit sits next to your telephone and is plugged into your telephone line. When it receives an alert from your pendant (after you have pressed the button), the receiver unit automatically dials the PAV hotline.Who is eligible for the PAV service?Eligibility is determined via an assessment conducted in your own home.There are two sets of eligibility criteria to meet – Part A and Part B:Part A:You must meet all three conditions set out below –Daily monitoring – you consent to daily monitoring.Wearable pendant - you are capable of using and willing to wear the PAV pendant at all times.Living situation – you live alone OR are alone for most of the day or evening OR live with a person who would be unable to get to the phone in an emergency (or is unable to use the phone).Part B:You must meet two of these criteria –You have had at least one fall that needed medical attention in the previous six months or be at risk of falls.You suffer from a major medical or chronic condition that puts you at risk of medical emergencies or has some ongoing effect on your health or wellbeing.You are taking six or more different medications on a permanent basis that are prescribed by your doctor / medical specialist.Who conducts my eligibility assessment for PAV?Eligibility assessments for the PAV service are usually conducted by your local council, community health service, aged care assessment service, district nursing service and some publicly funded community rehabilitation services.You can either contact your local service provider directly (for example, by enquiring with your local council’s aged care program) or be referred to an assessment service by your doctor or local community health service.It’s worth noting that there may be a waiting period involved until a PAV unit becomes available for installation at your home.For more detailed information on the PAV program, please refer to the PAV program and service guidelines provided by the Victorian Department of Health.
- 27 Jul 2024
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Enjoying the comforts of home: Lynette and George
Lynette is 75 and her husband, George, is 70. With a little help from home care, they're able to live healthily and happily together at home.
- 21 Jun 2024
