Isabelle Oehler is a Consultant in our Customer Enquiry Centre. She builds immediate rapport with members of the public and Baptcare customers who ring in with queries or concerns.
“Isabelle brings a positive and inclusive energy to our team, doing her best to make everyone feel valued and seen,” says her team leader, Jamie Waiariki.
Read on to find out what Isabelle likes about her job, the thinking behind her choice of three dream dinner companions, and why the resurgence of Crocs as a fashion item did not come as a surprise…
Isabelle, what does a good day at work look like for you?
A good work day includes have a laugh with the customers on the phone, enjoying their conversations and have those satisfying interactions explaining the difference between CHSP and HCP.
Which of Baptcare’s WECARE values (Wellbeing, Ethics, Co-creating, Accountability, Respect, Effectiveness) resonate most with you?
Wellbeing and Respect. I believe these two values go hand to hand.
What sort of work did you do before joining Baptcare?
I worked predominantly in retail and at a café as a barista/waitress. However, I have studied Media and Communication, have had the opportunity to work in Public Relations/Event Management and volunteered with various events that help those in need.
One of your retail jobs was at the Crocs store in Richmond. Be honest: have you been surprised by the recent resurgence of Crocs as a fashion item?
Actually no. With the different collaborations that Crocs have done over the years with other brands such as Hello Kitty they have caught the attention outside of their target market. Therefore, not only are they cute and fun but also provide comfort and practical uses.
Now we can see how great you must have been in retail! What did you want to be when you grew up?
An artist. I love arts and crafts.
Can you tell us something surprising about yourself?
My guilty pleasure is reality tv.
What is your go-to karaoke song?
Whitney Houston, ‘I will always love you’.
Do you have a favourite quote or motto in life?
Look good, feel good.
If you could have dinner with any three people, who would they be?
Joe Brumm, Michael Dante DiMartino and Bryan Konietzko. Joe Brumm is the creator of ‘Bluey’ and Michael Dante DiMartino and Bryan Konietzko are the creators of ‘Avatar: The Last Airbender’. I believe both shows are ridiculously smart in their own right. I would love to chat to them about their journey through production, storylines, concept and so on.
What do you like most about working at Baptcare?
I like working with my team. Everyone is supportive, respectful and understanding.
How would your friends describe you?
Confident, loving and caring.
What would a perfect weekend look like for you?
Staying near the beach, watching anime and reality tv, and eating all my favourite food.
Lastly, what IS the difference between CHSP and HCP?
So glad you asked! It relates to the level of support that you receive from the provider. CHSP (Commonwealth Home Support Program) is the entry-level of support for customers while HCP (Home Care Package) is for customers who have more complex needs. We are always happy to talk people through this, because it can be confusing. We want to make things as clear as we can and help people get the level of support they require.
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